General Information

Public Housing is a program created by HUD to help low income families to obtain safe, decent, and affordable housing. The program is administered by Local Housing Authorities.

Watch the video below for more information about Public Housing.

Tenant Portal

Tenant Portal

COMING SOON!

The Hagerstown Housing Authority has partnered with Yardi Systems to expand our ability to interact with our tenants online.  Once implemented, the tenant portal will serve as a ‘one stop shop’ for you to update your lease information, view your statement, pay your rent, and more.

Schedule of Charges

In order to provide quality and safe housing, the housing authority maintenance staff may provide repairs and services which are the responsibility of the tenant. These charges will be billed based on the schedules of charges listed below.
General Public Housing Maintenance Charges

SCHEDULE OF RESIDENT MAINTENANCE CHARGES

EFFECTIVE DATE:  October 1, 2018

Residents will be charged according to the following schedule for those repairs and services which are the resident’s responsibility.  It should be noted that the repairs that a resident might incur charges for are items that can be avoided.  All charges to the resident will be billed on the basis of the current cost of materials plus the labor rate of $30.95 per hour.

The minimum charge for one or more repairs and services made at any given time is $30.95 during normal working hours.  Chargeable calls after regular working hours will result in a minimum charge of $92.85 for labor alone.  Important:  If you call for service after regular hours and the problem resolves itself (example, you call in a lock out but end up being able to get into the unit) and you do not call back to cancel the request for service, you will be charged the overtime rate of $92.85.

This listing for materials, not labor, is not intended to represent the exact cost of any particular item but simply an estimate.  All materials will be billed to the resident at the purchase cost.

The following is a list of fixed charges for repairs or services:

 

Repair or Service Charge
Lockouts after regular business hours $92.85

Key Replacements-

one set of 6 keys for elderly, picked up

one set of 6 keys for elderly, delivered

one set of 2 keys for family, picked up

one set of 2 keys for family, delivered

Cancelled key replacement

Potomac Towers and Walnut Towers

one  set of 4 keys for elderly, picked up

one set of 4 keys for elderly, delivered

Guest Key Cards (up to 2 guest cards)

Replacement cards – 1st  replacement – no charge

Subsequent replacement

 

 

$14.64

$22.38

$10.04

$17.78

$7.74

 

$12.34

$20.08

$5.00/each

 

$20.00

 

 

Door lock changes-

inserts only-one insert, labor NOT included

each additional insert

Cancelled lock change

Lock changes include one set of keys for the resident.  A minimum of ¼ hour labor ($7.74) will be added to each lock change.  Lockset changes will be charged at time plus cost of materials

 

 

$29.96

$18.68

$15.48

Mowing, snow removal (minimum of one hour charge) $30.95
Unscheduled bulk trash pick-up will result in a minimum charge $60.00
Paint for unit, picked up with at least one-day notification.  Paint will not be delivered.

 

$18.21/gallon

Appliance replacement-

replacement of an appliance rendered inoperable or unusable due to damage or negligence on the part of the resident will be charged as follows:

ORIGINAL PURCHASE PRICE LESS DEPRECIATION (OVER 7 YEARS) DOWN

TO A MINIMUM OF $50.00 PLUS LABOR TO CHANGE THE APPLIANCE

 

 

 

$50.00/min. plus labor

Pest Control Administrator fee for tenant non-compliance during bedbug treatment services $40.00
Closing of air-conditioning ports (Potomac Towers only)-residents must notify the Maintenance office (301-733-6911) prior to installing an air conditioner.  Installation requires a special panel that currently costs the Authority $101.17 (actual cost of the panel).  This will be billed to the resident upon notification that an air conditioner is to be installed.  Consequently, when the resident vacates the apartment (or no longer desires an air conditioner) the new panel required to close the port is already paid for.  If Maintenance has to close the port, only actual labor and miscellaneous materials will be billed to the tenant.

 

 

 

$93.08

 

 

The following is a list of commonly occurring charges to residents and approximate cost of each.  Actual costs (labor and materials) vary depending on the specifics of the damage:

Repair or Service Charge
Smoke detector $29.00
Smoke/Carbon Monoxide detector 50.00
Handicap smoke detector w/strobe light $122.00
NOTE:  Tampering with a smoke detector will result in an additional fee  $25.00
Thermostat replacement $60.00
Interior door replacement $67.00
Exterior door replacement $588.76
Patio screen door replacement $119.00

 

Some services that are NOT usually a charge to the resident include:

  1. Dripping sink or tub faucets. “Running” toilet or toilet leaks (not caused by a clog).Water leaks under sinks (not caused by a clog).
  2. Smoke detector alarming or beeping. (Do not remove the smoke detector from the ceiling!  Tampering with the smoke detector will result in a $25.00 fee.  Call Maintenance 301-733-6911).
  3. Paint. If it has been five (5) years since the unit was painted, the paint may be obtained from the maintenance office at no charge.
  4. Slow running drains or drains that can be cleared in less than 15 minutes if not caused by resident. Examples of chargeable clogs are grease, food, foreign objects found in the drain contributing to the clog.  Don’t wait until the drain is clogged to call Maintenance.

 

MAINTENANCE SERVICE AFTER REGULAR WORKING HOURS

 

Below are some listed guidelines for Maintenance personnel for responding to overtime callouts:

 

  1. No heat (temperature in unit is below 65 degrees).
  2. Possible gas leaks (odor of gas).
  3. Break in water supply line.
  4. No electricity causing loss of heat or refrigeration.
  5. Stoppage in the main line of a sewer.
  6. Refrigerator or stove not working—only if the entire unit is not functioning: for example, if the burners work but the oven does not there will be NO after-hour response.
  7. Any condition which causes danger to life or property.

 

Maintenance personnel on stand-by are contacted by the telephone answering service after regular working hours which are 8:00am-4:30pm Monday through Friday—excluding holidays.  They are held accountable for responding on overtime to non-emergency work item that could have been delayed until regular hours.  For these reasons the caller MUST leave their phone number.  The Maintenance mechanic will return the call to obtain details and to determine whether an overtime call is warranted.  If the situation changes and you do not need a mechanic, be sure to call the answering service back to cancel your original call.  Failure to cancel the call after the mechanic is dispatched will result in a charge to you of $92.85.

CW Brooks Maintenance Charges

 SCHEDULE OF RESIDENT MAINTENANCE CHARGES

C.W. BROOKS

EFFECTIVE DATE:  October 1, 2018

Residents will be charged according to the following schedule for those repairs and services which are the resident’s responsibility.  It should be noted that the repairs that a resident might incur charges for are items that can be avoided.  All charges to the resident will be billed on the basis of the current cost of materials plus the labor rate of $30.95 per hour.

The minimum charge for one or more repairs and services made at any given time is $30.95 during normal working hours.  Chargeable calls after regular working hours will result in a minimum charge of $92.85 for labor alone.  Important:  If you call for service after regular hours and the problem resolves itself (example, you call in a lock out but end up being able to get into the unit) and you do not call back to cancel the request for service, you will be charged the overtime rate of $92.85.

This listing for materials, not labor, is not intended to represent the exact cost of any particular will be billed to the resident at the purchase cost.

The following is a list of fixed charges for repairs or services:

Repair or Service Charge
Lockouts after regular business hours $92.85

Key Replacements-

one set of 4 keys for elderly, picked up

one set of 4 keys for elderly, delivered

one key FOB, picked up

Guest key cards (up to 2 guest cards)

 Replacement cards – 1st replacement no charge

Subsequent replacement

Cancelled key replacement

 

 

$12.34

$20.08

$25.00

$5.00/each

 

$20.00

$7.74

Door lock changes-

inserts only-one insert, labor NOT included

each additional insert

Cancelled lock change

Lock changes include one set of keys for the resident.  A minimum of ¼ hour labor ($7.74) will be added to each lock change.  Lockset changes will be charged at time plus cost of materials

$29.96

$18.68

$15.48

 

Unscheduled bulk trash pick-up will result in a minimum charge $60.00
Paint for unit, picked up with at least one-day notification.  Paint will not be delivered.

 

$18.21/gallon

Appliance replacement-

replacement of an appliance rendered inoperable or unusable due to damage or negligence on the part of the resident will be charged as follows:

ORIGINAL PURCHASE PRICE LESS DEPRECIATION (OVER 7 YEARS) DOWN

TO A MINIMUM OF $50.00 PLUS LABOR TO CHANGE THE APPLIANCE

 

 

 

$50.00/min. plus labor

Pest Control Administrator fee for tenant non-compliance during bedbug treatment services $40.00
   

 

The following is a list of commonly occurring charges to residents and approximate cost of each.  Actual costs (labor and materials) vary depending on the specifics of the damage:

Repair or Service Charge
Smoke detector $29.00
Handicap smoke detector w/strobe light $124.00
NOTE:  Tampering with a smoke detector will result in an additional fee  $25.00
Thermostat replacement $60.00
Interior door replacement $64.00
Entry door replacement $350.00
Patio door replacement $150.00

 

Some services that are NOT usually a charge to the resident include:

  1. Dripping sink or tub faucets.
  2. “Running” toilet or toilet leaks (not caused by a clog).
  3. Water leaks under sinks (not caused by a clog).
  4. Smoke detector alarming or beeping. (Do not remove the smoke detector from the ceiling!  Tampering with the smoke detector will result in a $25.00 fee.  Call Maintenance 301-733-6911).
  5. Paint. If it has been five (5) years since the unit was painted, the paint may be obtained from the maintenance office at no charge.
  6. Slow running drains or drains that can be cleared in less than 15 minutes if not caused by resident. Examples of chargeable clogs are grease, food, foreign objects found in the drain contributing to the clog.  Don’t wait until the drain is clogged to call Maintenance.

 

MAINTENANCE SERVICE AFTER REGULAR WORKING HOURS

 

Below are some listed guidelines for Maintenance personnel for responding to overtime callouts:

 

  1. No heat (temperature in unit is below 65 degrees).
  2. Possible gas leaks (odor of gas).
  3. Break in water supply line.
  4. No electricity causing loss of heat or refrigeration.
  5. Stoppage in the main line of a sewer.
  6. Refrigerator or stove not working—only if the entire unit is not functioning: for example, if the burners work by the oven does not there will be NO after-hour response.
  7. Any condition which causes danger to life or property.

 

Maintenance personnel on stand-by are contacted by the telephone answering service after regular working hours which are 8:00am-4:30 pm Monday through Friday—excluding holidays.  They are held accountable for responding on overtime to non-emergency work item that could have been delayed until regular hours.  For these reasons the caller MUST leave their phone number.  The Maintenance mechanic will return the call to obtain details and to determine whether an overtime call is warranted.  If the situation changes and you do not need a mechanic, be sure to call the answering service back to cancel your original call.  Failure to cancel the call after the mechanic is dispatched will result in a charge to you of $92.85.

Gateway Crossing Maintenance Charges
SCHEDULE OF RESIDENT MAINTENANCE CHARGES

 

EFFECTIVE DATE: January 1, 2018

 

 

Residents will be charged according to the following schedule for those repairs and services which are the resident’s responsibility. It should be noted that the repairs that a resident might incur charges for are items that can be avoided. All charges to the resident will be billed on the basis of the current cost of materials plus the labor and overtime labor when applicable.

 

This listing for materials, not labor, is not intended to represent the exact cost of any particular item but simply an estimate. All materials will be billed to the resident at the purchase cost.

 

The minimum charge for one or more repairs made at any given time is $26.21 during normal working hours. Chargeable calls after regular working hours will result in a minimum charge of $78.63 for labor alone.  Important:  if you call for service after regular hours and the problem resolves itself (example, you call in a lock out but end up being able to get into the unit) and you do not call back to cancel the request for service, you will be charged the overtime rate of $78.63.

 

The following is a list of fixed charges for repairs or services:

 

Repair or Service Charge
Lockouts after regular business hours

 

$78.63
Lockouts during business hours (8:00 a.m.-4:30 p.m.)

 

$26.21
Key replacements:

One set of 2 keys, picked up

 

$8.71

One set of 2 keys, delivered

 

$15.27
Cancelled key replacement $6.55
   
Door lock changes-

Inserts only – insert with key, labor not included

 

$52.00

Each additional insert $16.05
Cancelled lock change

 

Lock changes include one set of keys for the resident. A minimum of one (1) hour labor ($26.21) will be added to each lock change.

 

Lockset changes will be charged at time plus cost of materials.

$13.11

 

 

   
   

 

 

 

 

Paint for unit Actual cost
Carpet repair/replacement Actual cost
Appliance Replacement:  
Replacement of an appliance rendered inoperable or unusable due to damage or negligence on the part of the resident will be charged as follows:  
ORIGINAL PURCHASE PRICE LESS DEPRECIATION (5% PER YEAR) DOWN TO A MINIMUM OF $50.00 PLUS LABOR TO CHANGE THE APPLIANCE. $50.00 PLUS LABOR
** ALL OTHER RESIDENT REPAIR CHARGES WILL BE ACTUAL MATERIAL COST PLUS LABOR.  

 

The following is a list of commonly occurring charges to residents and the approximate cost of each. Actual costs (labor and materials) vary depending on the specifics of the damage.

 

 

Repair or Service Charge
Smoke Detector $14.99
Smoke/Carbon Monoxide Detector $49.99
Handicapped Smoke Detector with light $199.99
NOTE: Tampering with a smoke detector will result in an additional $25.00 fee
Thermostat replacement $23.78
Interior Door replacement 36” Louver $142.00
Interior Door replacement 34” 6 panel $46.72
Exterior Door replacement without trim 36” $174.66
Photocopies of Tenant File Paperwork $0.25/page

 

 

 

Some services that are NOT usually a charge to the resident include:

 

  1. Dripping sink or tub faucet
  2. “Running” toilet or toilet leaks (not caused by a clog)
  3. Water leaks under sinks (not caused by a clog)
  4. Smoke detector or smoke/carbon monoxide detector alarming or beeping. (Do not remove from the ceiling! Tampering with the detector will result in a $25.00 fee). Call maintenance 301-766-7968
  5. Paint – If it has been five (5) years since the unit was painted, the paint may be obtained from Gateway Crossing at no charge
  6. Slow running drains or drains that can be cleared in less than 15 minutes if not caused by resident. Examples of chargeable clogs include grease, food, foreign objects found in the drain contributing to the clog. Do not wait until the drain is clogged to call Maintenance.

 

 

 

 

 

MAINTENANCE SERVICE AFTER REGULAR WORKING HOURS

 

Below are listed some guidelines for Maintenance personnel for overtime callouts:

 

  1. No heat (temperature in unit is below 65 degrees)
  2. Possible gas leak (odor of gas)
  3. Break in water supply line
  4. No electricity causing loss of heat or refrigeration
  5. Stoppage in the main line of a sewer
  6. Refrigerator or stove not working – only if the entire stove is not functioning; example, if the burners work but the oven does not there will be no after-hours response
  7. Any condition which causes danger to life or property

 

Maintenance personnel on stand-by are contacted by the telephone answering service after regular working hours which are 8:00 AM to 4:30 PM Monday through Friday – excluding holidays. They are held accountable for responding on overtime to a non-emergency work item that could have been delayed until regular hours. For these reasons the caller MUST leave their phone number. The Maintenance Person will return the call to obtain details and to determine whether an overtime call is warranted. If the situation changes and you do not need a Maintenance Person, be sure to call the answering service back to cancel your original call. Failure to cancel the call will result in a charge to you of $78.63.

Lease

A lease is meant to protect both the housing authority and the tenant, by letting each side know their responsibilities and obligations. The lease will include the length of the agreement, the monthly or yearly rental payment, the procedures for collecting rent, as well as the obligations of the tenant while leasing the property.

If the landlord or tenant breaks any term of the lease, the lease is no longer binding. The offending party may be subject to legal action for breach of contract.

 

The housing authority lease is dived into two parts.  Lease Part I identifies the family members who will be leasing the property as well as other information, specific to the individual family, such as the rent and security deposit amount.  Lease Part II applies to all public housing families and describes the obligations of both the family as well as the housing authority.

You may review both parts of the lease by clicking the buttons below.

 

Text Alert Sign-Up

Sign up here to receive text message alerts about upcoming events, meetings in your community, and housing updates.
  • Msg&data rates may apply. Text HELP for info, STOP to unsubscribe. By signing up you agree to receive text messages at the mobile number listed above.

Resident Advisory Boards

The Resident Advisory Board was formed in 1999 to make recommendations for: 

  • Housing Authority needs
  • Use of financial resources
  • Eligibility, selection, and admissions policy for Public Housing and Section 8
  • Rent determinations
  • Home ownership
  • Other items that deal with Housing Authority operations
  • Serve as a conduit to the residents in their communities as to programs/services from the housing authority.
Current Resident Advisory Representatives
Name
Community

Lawrence Maynard, Jr.

Noland Village
Anastasia Broadus

Parkside Homes/Douglass Court

Coleen Henderson
Section 8
Randy Cooper
Walnut Towers
Gene Bowers
Potomac Towers
Jennifer Colvin
Frederick Manor
Coreen Ketchum
CW Brooks
Gene Bowers
Resident Commissioner
The resident advisory board members serve a three-year term. When there is no interest to serve on the board from a community, that position will remain vacant and that community is not represented. 
Resident Advisory Board (RAB) members attend the monthly meetings in their respective community to discuss the happening of the quarterly RAB meetings and to gather concerns/questions for the Housing Authority from the residents. 

Find Employment

Below you will find a variety of resources to help you find employment.

Find a Job at Hagerstown Housing Authority

You may be able to find a job right here with us! Click the icon to access our job portal and see if we’re hiring in your field.

Enroll in the Family Self Sufficiency Program

Enroll in Hagerstown Housing Authority’s FSS program and be placed with a personalized case manager who will work with you to reach your goal of finding employment.
Search for employment by clicking on these Job Search Websites:

Inspection Information

In order for HHA’s public housing to meet Housing Quality Standards– that is, for all public housing units under HHA’s jurisdiction to be in a condition that ensures the health and safety of all households– HHA must abide by certain rules.

One rule that HHA must abide by is to perform home inspections. All unoccupied units must pass inspection before they can be offered to incoming residents, and all occupied homes must pass inspection in order for the family to continue living there.

This means that if you currently live in Public Housing, your home will be inspected routinely. HHA will inspect your home at a reasonable time, and will give you reasonable notice before your inspection date. Notification of your inspection will come to you through the mail, so make sure to check your mailbox. If your family cannot be home for the scheduled inspection appointment, you must call and reschedule the inspection, or make arrangements to let the Housing Authority enter your home and have access to:

-heating

-electrical facilities

-plumbing facilities

HHA inspectors must have access to these things in order to complete the inspection.

If your family misses the scheduled inspection and fails to reschedule the inspection, HHA will schedule one more inspection.

However, if your family misses both inspections, your family will have violated a Family Obligation, and your housing assistance will be terminated.

Watch the video below to learn some simple housekeeping basics that you can follow in order to keep your home in the best condition possible.

If you were instructed to prepare for bedbug treatments, please click the button below to view the bedbug treatment preparation video.

 

Newsletter

Click the button below to read the Family or Senior newsletters for those living in public housing.

RENTERS INSURANCE
Renters insurance is not required by the Hagerstown Housing Authority, however, it is highly recommended. 

Your landlord may have insurance to protect the building you are living in, but your landlord’s policy won’t replace your personal possessions or pay for your living expenses while the building is being repaired.

The only way to protect yourself financially against disasters is to buy a renters insurance policy.

Renters insurance, sometimes referred to as tenants insurance, includes three basic types of protection:

  • Personal Possessions
  • Liability
  • Additional Living Expenses

Personal Possessions

Standard renters insurance protects your personal belongings against damage from fire, smoke, lightning, vandalism, theft, explosion, windstorm, water and other disasters listed in the policy. Floods and earthquakes are generally not covered. Supplemental insurance is available to cover these disasters.

To decide how much insurance to buy, you need to know the value of all your personal possessions—including furniture, clothing, electronics, appliances, kitchen utensils and even towels and bedding. In other words, if your home were to burn, you should have enough insurance to replace all of your possessions.

The easiest way to figure out how much insurance coverage to buy is to create a home inventory (a detailed list of all of your personal possessions, with their estimated value). An up-to-date home inventory will also make filing an insurance claim faster and easier.

Liability

Standard renters insurance policies provide liability protection against lawsuits for bodily injury or property damage that you or your family members cause to other people. It also pays for damage your pets cause. So, for example, if your son, daughter or dog accidentally ruins your neighbor’s expensive rug, you’ll be covered. However, if your children or pets destroy your own rug, you will not be covered.

The liability portion of a renters policy pays for both the cost of defending you in court and for court awards, up to the limit of the policy.  Liability limits generally start at about $100,000.  You can also buy an Umbrella or Excess Liability policy, which provides higher limits and broader coverage. Generally, umbrella policies cost a bit more.

Your policy may also provide No-fault Medical coverage.  So, if a friend or neighbor is injured in your home, you can submit their medical bills directly to your insurance company.  It doesn’t, however, pay the medical bills for your own family or your pet.

Additional Living Expenses

Many people don’t know that Additional Living Expenses coverage, also known as ALE, is included in a renters insurance policy. If your home is destroyed by a disaster that your policy covers and you need to live elsewhere, renters insurance covers your additional living expenses.  Policies will generally reimburse you the difference between your additional living expenses and your normal living expenses. ALE covers hotel bills, temporary rentals, restaurant meals and other expenses you have incurred while your home is being rebuilt.

There are two types of renters insurance polices:

Actual Cash Value pays to replace your possessions minus an amount for depreciation (the reduction in the value of items due to age and use) up to the limit of your policy.

Replacement Cost pays the actual cost of replacing your possessions (with no deduction for depreciation), up to the limit of your policy. The price of Replacement Cost coverage is about 10 percent more than Actual Cash Value coverage but can be well worth the extra cost.

How to Buy Renters Insurance

Renters insurance is easy to get, and there are many insurance companies to choose from. Insurers who offer homeowners insurance generally also sell renters insurance. In fact, a renters insurance policy and a homeowners insurance policy are almost identical. The main difference is that a renters policy doesn’t include coverage for the building, since the landlord owns that.

Comparison Shop

Prices vary from company to company, so it pays to shop around. Get at least three price quotes. You can call companies directly or get quotes from the Internet.

Get quotes from different types of insurance companies. Some insurers sell through their own agents. These agencies have the same name as the insurance company. Some sell through independent agents, who offer policies from several insurance companies. Others don’t use agents at all but sell directly to consumers over the phone or via the Internet.

But don’t shop by price alone. Select a company that answers your questions and handles claims fairly and efficiently. Ask friends and relatives for their recommendations.

Look for an agent or company representative who takes the time to answer your questions.  Remember, you’ll be dealing with this person if you have an accident or other emergency.

Ask Your Insurer How You Can Save Money

These are some ways to save money on premiums: Consider taking a higher deductible (the amount of money you have to pay toward a loss before your insurance company starts to pay a claim). The higher your deductible, the more money you save on your premium. Consider a deductible of at least $500. If you can afford to raise it to $1,000, you may get as much as 25 percent off your premium.  Remember, though, that you’ll pay the deductible each time you file a claim.

Insurance companies often offer discounts on renters insurance if you have another policy with them for your car or business.  More discounts might be available depending on your age or whether or not you smoke.

Utility Allowance

Residents of Parkside Homes, Frederick Manor, and Douglas Court pay basic electric. The city reads individual meters and bills the resident, and the resident pays the utility bill directly to the City.  Rent = 30% of monthly adjusted income, minus the utility allowance.  Residents of Noland Village pay excess electric to the Housing Authority. The HA receives an electric bill from the city for the entire community. The HA reads the meters monthly and bills resident for the overage.

Click the button below to view the Utility Allowance Schedule for Public Housing.

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