Resident Services

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About Resident Services 

Resident Services is located on the second level of Elgin Station at 40 Elgin Blvd. The Resident Services Department of Hagerstown Housing Authority works closely with many local agencies to provide residents with needed services to enhance their lives.

For more information about Resident Services, or if you have a specific question regarding one of our services, please use the form below to contact us.

Resident Services Staff

Dianne Rudisill – Director of Resident Services

Deena Holder – Assistant Director of Resident Services

Heather Nutter – Senior Services Coordinator

Tacy Myers – Family Self Sufficiency Coordinator

Pam Schnebly – Family Self Sufficiency Coordinator

Kelly Thompson – Family Self Sufficiency Coordinator

Dylan Rohrer – Resident Services Case Manager

Programs, Services, and Activities

Resident Services provides programs, services, and activities to educate and entertain our community of residents. Some programs we offer include the following:

For our Senior Residents:

  • Blood Pressure screenings
  • Exercise Classes
  • Diabetic Support Group
  • Onsite Nutrition Program
  • Bingo
  • Tenant Association Meetings
  • Tenant Association sponsored activities such as dances, bake sales, soup &
  • sandwich sales, chicken dinners, etc
  • Social Club activities
  • Pantry on Wheels
  • Celebration Cleaners
  • Assist with completing needed forms for HHA & community agencies
  • Referrals for needed services

For our Family Residents:

  • Community Meetings
  • After School Homework Clubs
  • Community Fairs
  • Educational Activities
  • Computer Classes thru local college
  • Family Self Sufficiency Program
  • Summer Camps
  • Onsite Head Start programs
  • Referrals to community agencies for needed services
  • Referrals for financial counseling

Resident Advisory Boards


The Resident Advisory Board was formed in 1999 to make recommendations for:
  • Housing Authority needs
  • Use of financial resources
  • Eligibility, selection, and admissions policy for Public Housing and Section 8
  • Rent determinations
  • Home ownership
  • Other items that deal with Housing Authority operations
  • Serve as a conduit to the residents in their communities as to programs/services from the housing authority.
Current Resident Advisory Representatives

Lynn Cunningham

Resident Commissioner
Monique Broadus

Parkside Homes/Douglass Court

Coleen Henderson
Housing Choice Voucher
Randy Cooper
Walnut Towers
Potomac Towers
Jennifer Colvin
Frederick Manor
Position Available 
Noland Village
Position Available Gateway Crossing
Coreen Ketchum CW Brooks
Tracy Dinezzaa McCleary Hill Hill

The resident advisory board members serve a three-year term. When there is no interest to serve on the board from a community, that position will remain vacant and that community is not represented.

Resident Advisory Board (RAB) members attend the monthly meetings in their respective community to discuss the happening of the quarterly RAB meetings and to gather concerns/questions for the Housing Authority from the residents.

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